Refund Policy
A legal disclaimer
At C.R.E.A.T.E. Connection, we strive to create a flexible and understanding environment for our homeschooling families. We recognize that situations may arise that require adjustments to your enrollment. Please read the following refund policy to understand the conditions under which fees may be refunded.
Fee Adjustment Guidelines
Deposits
All deposits made at the time of registration are non-refundable. This deposit secures your child's spot in the program and covers administrative costs associated with planning and processing your registration.
Refunds of Program Fees
Program fees are generally non-refundable; however, we understand that unforeseen circumstances may occur. Refunds will be considered on a case-by-case basis and will be determined based on several factors, including, but not limited to:
• Amount of time attended: Refunds may be prorated depending on how much of the program your child has participated in.
• Purchased supplies: If supplies have already been purchased on behalf of your child (such as books, materials, or other resources), the cost of those items may be deducted from any refund issued.
• Whether or not there is a waitlist or another child to fill your slot and take over payment.
Requesting a Refund
To request a refund, please contact us at hello@create-connection.org with the following information:
• Your child's name and program(s) they were enrolled in
• The reason for requesting the refund
• Any supporting documentation (if applicable)
Timing of Refunds
Refund requests will be reviewed, and if approved, will typically be processed within 10-14 business days. Refunds will be issued in the same manner as the original payment (e.g., credit card, check, etc.).
Special Circumstances
In cases of extreme family emergencies, military PCS, or other extenuating circumstances, we may offer more flexibility in our refund process. Please reach out to us to discuss your situation.
We are committed to working with families to ensure the best experience with C.R.E.A.T.E. Connection. If you have any questions or need further clarification, feel free to contact us at hello@create-connection.org